Leadership: Getting Inside the Brain
It’s been said that to be in management, you have to have thick skin. True, yet the trait of a good manager may go deeper than having a tough outer shell.
Finding the search begins and ends with just being keenly aware of how the brain processes memory, makes decisions, and manages emotions.
When brain chemicals mix, emotions can naturally flare
The Amygdala is the two almond-shaped areas deep in the brain that drive how a person acts or reacts in any situation. Depending on the circumstances, the Amygdala can overcome the Midbrain, which regulates the body’s chemical cocktail of dopamine and adrenaline, as well as internal states like temperature and blood pressure.
When the brain’s chemical balance gets rocked by a stressful situation – or even a good one – a person can easily lose control of a given situation, make bad decisions or lack the leadership that drives a successful apartment community staff. Having control in the fast-paced world of apartment management is a must.
Terri Norvell doesn’t ask apartment managers to relax on a couch when delving deep into the Amygdala. The long-time apartment industry trainer regularly teaches large apartment industry leadership groups how to manage an Amydgala under attack. Because the brain can process over 400 billion bits of information every second, emotions can be triggered in a flash. They can be quite predictable, especially when a resident or employee is punching the wrong buttons.
“It’s just a wired-in pattern everybody is running,” she said. “But nobody has to overreact or throw a temper tantrum. You just don’t have to. Once you’re aware that it’s just a pattern you’re running, and your awareness is the stimulus of that, you can catch yourself.”